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Terms & Conditions

Terms & conditions of LAST STUDIO

 

Company information:

LAST STUDIO

Håndværkervej 4, 6270, Tønder

Phone: +45 74 72 88 87

E-mail: dorthe@laststudio.com

VAT: 38925784

 

Ordering at LAST STUDIO

When placing an order on laststudio.com, you will receive an auto-signed E-mail when the purchase has been confirmed. Eventually, you can check your spam filter if you have not received the mail. This e-mail is your purchase receipt, however, LAST STUDIO reserves the right to cancel your purchase, as of mistakes in pricing or if the purchased good is out of stock. If this were to happen, you will be contacted immediately by e-mail or phone. Upon receiving your order, you will receive a receipt attached. If you would have any questions regarding our ordering you are welcome to contact us at dorthe@laststudio.com or on phone +45 74 72 88 87. 

 

UK Incoterms DAP
When ordering from the UK, sales are exports from Denmark.
Buyer is responsible for import into the United Kingdom and to pay VAT and customs duties.

 

Prices and terms of payment

LAST STUDIO accepts the following methods of payment: VISA, Mastercard, Visa Electron, Maestro and Mobilepay. The purchase amount will be withdrawn from your account, as soon as the good is sent. LAST STUDIO uses the payment service, Quickpay, who will redirect you when purchasing. Hence LAST STUDIO will not be able to see your account details. On laststudio.com all prices are in DKK, NOK, SEK, USD or EUR. All prices are included VAT.

 

Terms of shipment

At LAST STUDIO we use GLS. The delivery of your package depends upon which country you settle in. For further information check the shipping page. Feel free to contact us if you have any questions regarding shipment/delivery. All shipments have a track-and-trace number, which you will receive by mail. Please pay attention to that the prices do not include import taxes.

 

Register a complaint

All goods purchased at LAST STUDIO is covered by the Danish Sale of Goods Act, that provides a 2 year right of complaint. This means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. Please pay attention to that the right of the complaint does not cover wear and tear, or wrong use. In case of a complaint or insufficiency, contact us as soon as possible on mail: dorthe@laststudio.com.

Please include the following in your mail:

Describe the flaw

Attached a picture of the flaw

Attached order or order-number

 

Official complaint

If you want to complain about your purchase, please contact customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant tribunals in the field, provided that the conditions are met:

Center for Klageløsning  
Nævnenes Hus  
Toldboden 2  
8800 Viborg  
www.forbrug.dk  

You may also use the European Commission online dispute resolution for your complaint. This portal can be relevant when living in another EU-country: http://ec.europa.eu/odr. Please also notify us on dorthe@laststudio.com.

 

Out of stock

LAST STUDIO take reservations for sold out items. In case of any problems, we will contact you by mail or by phone.

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